Genpact Walk-in Drive 2026 – Customer Service Voice Process Jobs in Hyderabad

Genpact Walk-in Drive 2026 – Customer Service Voice Process Jobs in Hyderabad

Genpact is conducting a walk-in recruitment drive in Hyderabad for Customer Service Voice Process positions on 11 November 2026. The opportunity is open to freshers from the 2022–2026 batches and candidates with up to three years of previous voice-process experience. Any graduate can apply, except candidates with law or diploma qualifications, according to the supplied job description.

The role involves responding to customer queries, supporting account recovery-related data collection, understanding client processes and policies, and resolving customer concerns. Candidates must be comfortable working from the office in Hyderabad and flexible with any shift. The walk-in is scheduled from 11:00 AM to 12:30 PM at Genpact, Hafeezpet, Hyderabad. The salary is not disclosed in the supplied listing.

Genpact Walk-in Drive 2026 – Job Overview

Eligibility Criteria

• Qualification: Any graduate can apply, except candidates with Law or Diploma qualifications.
• Freshers: Only candidates from the 2022, 2023, 2024, 2025 and 2026 passing-out batches are eligible.
• Experienced candidates: Candidates with 0–3 years of previous voice-process experience can apply.
• Shift flexibility: Candidates must be comfortable working in any shift.
• Work location: This is a work-from-office opportunity in Hyderabad.
• Communication: Candidates should be able to communicate effectively with customers.
• Joining: The supplied listing does not specify a separate notice-period requirement.

Required Skills

• Good spoken English and customer communication skills.
• Customer service and customer-care abilities.
• Understanding customer queries and concerns.
• Critical thinking and analytical skills.
• Ability to understand client processes and policies.
• Problem-solving and issue-escalation skills.
• Ability to work in flexible shifts.
• Professional customer interaction and service orientation.

Job Responsibilities

Selected candidates will work in Genpact’s Customer Service Voice Process and support customers by handling queries and resolving concerns. The responsibilities mentioned in the job description include:

• Responding to customer queries and customer concerns.
• Providing support for data collection to enable recovery of the account for the end user.
• Maintaining a deep understanding of client processes and policies.
• Reproducing customer issues and escalating product bugs.
• Providing excellent customer service to customers.
• Demonstrating critical thinking and analytical abilities while handling customer-related issues.

Salary and Benefits

The salary for this Genpact Customer Service Voice Process position is not disclosed in the supplied job notification. Candidates should confirm the compensation structure, salary breakup, incentives (if applicable) and other employment benefits directly with the recruitment team.

For graduates beginning their careers, understanding compensation terms can be useful. You can read our guides on CTC vs in-hand salary for freshers and how to understand a salary slip.

Work Location and Shift Details

• Work location: Hyderabad, Telangana.
• Work arrangement: Work from office only.
• Shift requirement: Flexible with any shift.
• Employment type: Full-time and permanent.

Candidates should be prepared to work from the Hyderabad office and should confirm the applicable shift timings and weekly-off arrangements during the recruitment process.

Walk-in Interview Details

Note: The job listing mentions Vijayawada, Warangal and Hyderabad in its location summary, but the detailed job description specifies Hyderabad as the work location and gives a Hyderabad walk-in venue. Candidates should confirm the location requirement before attending.

Mandatory Documents to Carry

Genpact has specified the following documents for the walk-in interview:

• Two passport-size photographs: One photograph should be pasted on the resume.
• Two copies of your resume: Carry two printed copies of your updated CV.
• Original Aadhaar Card: The original Aadhaar card is mandatory according to the job description.

Check that your resume contains accurate educational and employment details before attending the interview.

Selection Process

The supplied job description does not specify the exact interview rounds or assessment stages for this walk-in drive. Candidates should be prepared to discuss their communication skills, customer-handling experience, problem-solving abilities and understanding of voice-process operations. The recruitment team can confirm the actual selection process.

How to Apply for Genpact Voice Process Jobs

1. Open the original Genpact job notification using the button below.
2. Review the eligibility criteria and confirm that your graduation qualification is accepted.
3. If you are a fresher, ensure that you belong to one of the eligible batches from 2022 to 2026.
4. If you are experienced, ensure that you have relevant previous voice-process experience within the specified 0–3 years range.
5. Prepare two copies of your updated resume.
6. Carry two passport-size photographs and the original Aadhaar card.
7. Attend the walk-in on 11 November 2026 between 11:00 AM and 12:30 PM at the Hafeezpet office in Hyderabad.
8. Confirm the walk-in availability and any additional instructions before travelling.

Interview Preparation Tips

• Practise spoken English: Work on clear pronunciation, sentence formation and professional communication.
• Prepare a self-introduction: Be ready to explain your education, skills and interest in customer service.
• Understand voice-process basics: Learn about customer support, query handling, call etiquette and issue resolution.
• Practise customer scenarios: Prepare examples of how you would handle an unhappy customer or a difficult query.
• Improve problem-solving: Practise explaining how you identify customer issues and decide when to escalate them.
• Understand process compliance: Be prepared to discuss why following client policies and procedures is important.
• Be shift-ready: Clearly communicate your flexibility to work in any shift.
• Organize your documents: Carry two resumes, two passport-size photographs and your original Aadhaar card.

Career Resources for Freshers and Customer Support Professionals

Before attending an interview, freshers can explore these career and financial planning resources from NextGen Careers Hub:

• Highest-paying finance jobs in India – Explore career opportunities in the finance sector.
• Personal finance guide for freshers – Learn basic money management after starting your career.
• Money management tips for students – Understand budgeting and saving basics.
• Health insurance vs term insurance – Understand two important types of financial protection.
• Income tax and ITR basics for students and freshers – Learn the basics of income tax and filing returns.
• Private bank jobs for freshers in India – Explore other entry-level career opportunities.
• Highest-paying cloud jobs in India – Discover cloud computing career paths.
• Highest-paying jobs without coding – Explore career options beyond programming.
• Highest-paying IT companies in India for freshers – Learn about employers offering entry-level opportunities.
• Highest-paying skills in 2026 – Explore skills that can support long-term career growth.
• AI Engineer roadmap – Explore a learning path for a technology-focused career.

Frequently Asked Questions (FAQs)

1. Is Genpact hiring freshers for voice process jobs in Hyderabad?

Yes. Freshers from the 2022, 2023, 2024, 2025 and 2026 batches are eligible according to the supplied job description.

2. What is the walk-in date and time for Genpact Hyderabad?

The walk-in is scheduled for 11 November 2026 (Wednesday), from 11:00 AM to 12:30 PM.

3. What qualification is required for the Genpact Voice Process role?

Any graduate can apply, except candidates with Law or Diploma qualifications.

4. What is the salary for this Genpact job?

The salary is not disclosed in the supplied job notification. Candidates should confirm the compensation details with Genpact during recruitment.

5. Which documents are mandatory for the Genpact walk-in?

Candidates must carry two passport-size photographs, two copies of their resume and the original Aadhaar card. One photograph should be pasted on the resume.

Disclaimer

This job notification is prepared using the information provided in the supplied job listing. Eligibility, salary, walk-in availability, work location and employment conditions should be confirmed directly with Genpact. The detailed description specifies Hyderabad as the work location and work from office as the arrangement. Genpact states in the supplied job description that it does not charge fees to process job applications. Candidates should not pay anyone for an application, interview, starter kit, equipment or training. NextGen Careers Hub shares job information for informational purposes and does not guarantee selection or employment.