FirstSource & DTCC Hiring Freshers
FirstSource & DTCC Hiring Freshers | Customer Representative & IT Intern Jobs
Introduction
FirstSource and DTCC have announced excellent hiring opportunities for freshers and early-career candidates. These roles offer exposure to international processes, financial markets, IT operations, and strong professional development in reputed global organizations.
FirstSource Hiring Freshers – Customer Representative (Query Management)
| Company Name | FirstSource |
| Job Role | Customer Representative – Query Management |
| Qualification | Graduation / Under-Graduation |
| Eligible Batch | 2023 / 2024 / 2025 / 2026 |
| Salary | Average market salary for this role in FirstSource (Estimated ₹2.5 – ₹4 LPA) |
About FirstSource
FirstSource is a specialized global business process management partner and an RP-Sanjiv Goenka Group company. We provide transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, and other diverse industries.
Position Summary
A customer representative is the role in which we have to respond to customer queries over the chats, phone calls and emails and provide support and resolution to existing/new queries on services provided by the client.
Eligibility Criteria
- Qualification – Graduation/ Under-graduation both are eligible
- Fresher and experience both are eligible
- BE/Btech fresher and Masters fresher are not eligible
- Btech and Master qualification requires minimum 1 year experience
Responsibilities
- Manage large amounts of customer chats, incoming/outgoing phone calls and email exchanges from the customers across the globe
- Address customer complaints, research customer issues, provide appropriate solutions and alternatives within the time limits
- The Agent will have to present and sell company services to current and potential customers
- Resolve customer issues on timely manner
- Update and process information accurately into the system(s)
- Escalate customer service issues, if required
- Provide support to other teams tasked with resolving complex issues
- Clear Communication using English for global customers
- Follow communication procedures, guidelines, and policies
- Professional Focus with empathy and respect
- Teamwork and collaboration
- Perform non-phone tasks whenever required
Qualifications
- Excellent in written and verbal English communication
- Strong phone handling and email writing skills
- Good problem-solving skills
- Ability to analyse data and diagnose issues
- Ability to multi-task and manage time effectively
- MS Office Skills: Word, Excel, Outlook, Teams, PowerPoint, SharePoint
Also Appy for:
DTCC Hiring Freshers – IT Intern
| Company Name | DTCC |
| Job Role | IT Intern |
| Qualification | Bachelor’s Degree (Pursuing) |
| Eligible Batch | Graduating no later than May 2027 |
| Salary | Salary will be commensurate with experience |
Job Description
The Information Technology Intern will participate in the collection and analysis of project requirements, create technical specifications, build and test application code, assist in procedural and code documentation, and learn from experts within the field.
Your Primary Responsibilities
- Participate in the analysis of project requirements and development of technical specifications
- Assist in procedural and code documentation for assigned projects
- Develop and test code for existing or proposed business applications
- Perform troubleshooting of applications
Qualifications
- Working towards a bachelor’s degree in Computer Science, Data Science, Engineering, MIS or related field
- Graduating no later than May 2027
- Minimum 3.2 GPA or equivalent
- Interest in programming languages and infrastructure platforms
Talents Needed for Success
- Strong analytical and communication skills
- Motivated self-starter
- Ability to grasp new concepts
- Teamwork and collaboration
- Strong problem-solving skills
- Proficient computer and Microsoft Office skills
What to Expect as a DTCC Intern
- Access to senior leaders
- Skill-building workshops
- Assigned mentor
- Hybrid work model
- Participation in employee resource groups
Also Apply for:
Fynd Fullstack SDE Internship 2026 – Hiring Freshers | Work with Python, Node.js & React
FQA
Q1. Can freshers apply for these roles?
Yes, both roles are open to freshers and early-career candidates.
Q2. Is work experience mandatory?
No, FirstSource allows freshers, and DTCC is specifically for students.
Q3. Are these full-time roles?
FirstSource is full-time, DTCC is a full-time internship.
