L1 Service Desk Job in Bangalore at Zones | Entry-Level IT Support
L1 Service Desk Job in Bangalore at Zones | Entry-Level IT Support
Job Overview
| Details | Information |
|---|---|
| Company Name | Zones |
| Job Role | L1 – Service Desk |
| Location | Bangalore, India |
| Qualification | Any Graduate |
| Eligible Batches | 2022, 2023, 2024, 2025, 2026 |
| Experience | 0 – 6 Months |
| Salary | INR 3,00,000 – 3,50,000 per annum |
| Employment Type | Full-Time |
| Shift | 24/7 Rotational |
About the Company – Zones
When it comes to IT solution providers, there are many choices. But when it comes to innovative and differentiated end-to-end IT service offerings, there’s only one — Zones® – First Choice for IT™.
Zones is a global IT solutions provider with over 35 years of experience and a strong reputation for delivering reliable and scalable IT services. As a certified Minority Business Enterprise (MBE), Zones specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed & Professional Services.
Operating in more than 120 countries, Zones partners with global technology leaders such as Microsoft, Apple, Cisco, Lenovo, and Adobe to help organizations build secure and future-ready digital infrastructures.
Position Overview – L1 Service Desk
Zones is hiring for the L1 Service Desk role to provide remote technical support to global customers. This position is well-suited for fresh graduates and entry-level IT professionals who want to begin their career in IT support and service operations.
The role focuses on first-contact issue resolution, effective communication, and maintaining high customer satisfaction levels while working in a dynamic, 24/7 support environment.
Key Responsibilities
As an L1 Service Desk Engineer, you will:
Act as the first point of contact for technical support via phone, chat, and email
Provide core IT support to global clients in a 24/7 rotational shift environment
Troubleshoot and configure desktop hardware, laptops, peripherals, and mobile devices
Perform remote diagnostics and guide users through step-by-step solutions
Install, configure, and troubleshoot Windows operating systems and software applications
Create, update, and document service desk tickets while ensuring SLA compliance
Escalate unresolved issues to higher-level technical teams when required
Maintain accurate logs of incidents, resolutions, and customer interactions
Communicate effectively with team members using Microsoft Teams and Skype
Deliver excellent customer service with strong communication and multitasking skills
Suggest improvements to support processes and knowledge base articles
Required Skills & Qualifications
Education: Any graduate
Experience: 0 – 6 months in IT Support or Service Desk (Freshers can apply)
Basic knowledge of computer systems, operating systems, and troubleshooting
Good verbal and written communication skills
Strong customer-service mindset and eagerness to learn
Willingness to work in 24/7 rotational shifts
Why Join Zones?
Work with global enterprise clients
Strong learning and career growth opportunities
Exposure to industry-standard tools and technologies
Supportive, inclusive, and collaborative work environment
Long-term career stability with a trusted global organization
Apply Now – L1 Service Desk Job in Bangalore
If you are looking to start your career in IT support and gain hands-on experience in a global environment, this L1 Service Desk job in Bangalore at Zones is an excellent opportunity.
👉 Apply now: Click here to apply
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