Infosys BPM Freshers Walk-in Drive 2026 – Service Desk Jobs in Bengaluru

Infosys BPM Freshers Walk-in Drive 2026 for Service Desk – Bengaluru

Infosys BPM is conducting a walk-in recruitment drive for freshers for the Technical Process Executive – Service Desk position in Bengaluru. This opportunity is suitable for graduates interested in IT service desk jobs, technical support careers, IT helpdesk roles and entry-level desktop support. Selected candidates will support global clients through calls and email, troubleshoot basic technical issues and work with ticketing tools.

The walk-in interview is scheduled for 28 October 2026 at the Infosys Phase 2 campus in Electronic City, Bengaluru. Candidates must have completed 15 years of formal education and possess their degree certificates and marksheets. Registration for a Candidate ID and completion of the SHL assessment using an AMCAT ID are mandatory before attending the interview. The position requires full-time work from office and rotational shifts across a 24×7 schedule.

Infosys BPM Walk-in Interview 2026 – Job Overview

Infosys BPM Service Desk Jobs for Freshers – Job Details

Company Name

Infosys BPM

Job Title

Technical Process Executive – Service Desk (Freshers)

Department and Industry

• Department: Customer Success, Service & Operations
• Industry: BPM / BPO
• Role Category: Customer Success, Service & Operations – Other
• Job Category: IT Service Desk / Technical Support

Employment Type

The supplied job listing describes the opportunity as full-time and permanent.

Job Location

Standard Location: India

Actual Work Location: Bengaluru, Karnataka

Work Mode: 100% work from office.

Experience Required

The job description identifies the position as a fresher role. The job headline lists an experience range of 0–1 years.

Eligible Batch

Any/Recent batch, subject to the full-time graduation and 15 years of formal education requirements. Specific eligible passing years are not mentioned in the supplied listing.

Qualification and Education

• Any full-time graduate can apply.
• Candidates must have completed 15 years of formal education.
• Degree certificates and marksheets are mandatory.
• Freshers are eligible to apply.

The supplied listing does not specify a minimum academic percentage, age limit or backlog policy.

Number of Openings

The supplied job listing mentions 100 openings. The actual number of available vacancies may change during recruitment.

Eligibility Criteria

• Candidates must be full-time graduates.
• A total of 15 years of formal education is required.
• Degree certificates and marksheets must be available.
• Candidates should be willing to work from the office in Bengaluru.
• Applicants must be comfortable working in a 24×7 rotational shift environment.
• Candidate ID registration and the SHL assessment using an AMCAT ID must be completed before the walk-in interview.
• Candidates must complete the mandatory registration details and assessment as instructed in the listing.

Important: The listing states that candidates without registration and assessment completion will not be considered for the walk-in interview.

Job Responsibilities

According to the supplied job description, the Technical Process Executive – Service Desk will support global clients through calls and email. The listed responsibilities include:

• Provide technical support to global clients through calls and email.
• Troubleshoot VPN-related issues.
• Assist with driver-related issues.
• Support Microsoft Office 365 (O365) issues.
• Handle basic Active Directory-related issues.
• Troubleshoot operating system and basic networking problems.
• Support Microsoft Office and other productivity tools.
• Work with ticketing tools to record and manage issues.
• Analyse reported problems and provide timely, effective resolutions.
• Maintain a high level of customer satisfaction during support interactions.

Salary and Benefits

• Salary: Not Disclosed.
• Work Mode: 100% work from office.
• Shift: 24×7 rotational shifts.

The supplied job listing does not disclose the salary range, fixed pay, variable pay, CTC or in-hand salary. Candidates can ask the recruitment team about the compensation structure and other employment terms.

Walk-in Interview Details

• Company: Infosys BPM
• Walk-in Date: Wednesday, 28 October 2026
• Interview Timing: 10:00 AM to 1:00 PM
• Venue: IIPM Infosys Phase 2, Gate No. 1
• Address: No. 40/P-41/P, Electronic City Phase II Industrial Area, Konappana Agrahara, Bengaluru – 560100
• Landmark: Sunik Industries
• Contact Person: Anusha

Important: Complete the Candidate ID registration and SHL assessment before attending. Confirm any final venue instructions with the recruitment team if needed.

Mandatory Registration Process

Infosys BPM states that both the Candidate ID and the SHL Test (AMCAT ID) are mandatory for the walk-in interview. Candidates who do not complete registration and assessment will not be considered for the drive.

Step 1: Register for the Infosys Candidate ID

1. Open the official Infosys careers job-listing page using the link below.
2. Click on Register and provide the required information.
3. Complete and submit the registration form, including all mandatory fields marked with an asterisk.
4. Your Candidate ID, which follows the format shown in the supplied instructions, will be generated.
5. The Candidate ID will be sent to your registered email address.

Candidate ID Registration: https://career.infosys.com/joblist

Step 2: Complete the SHL Assessment

The supplied instructions identify the SHL assessment as a proctored assessment covering basic analytics, English comprehension and Writex (email writing).

1. Open the SHL assessment registration link provided in the original job listing.
2. Follow the supplied instructions to access the assessment.
3. Click on Start New Test.
4. When prompted to select a unit, choose Customer Service.
5. Complete the assessment by following the instructions on the screen.
6. Make a note of your 15-digit AMCAT ID. According to the listing, you can access it by clicking the three-dot menu in the top-right corner of the screen.

SHL Assessment Registration: Use the assessment link provided in the original Naukri job listing and follow the employer’s registration instructions. If the link does not open, contact the recruitment team for the correct assessment access link.

Important SHL Assessment Instructions

• Complete all mandatory registration fields.
• Attempt all questions; the supplied listing states there is no negative marking.
• Take the proctored assessment in a quiet environment.
• Use a headset or headphones for clear communication where required.
• Do not switch screens during the assessment.
• Avoid any activity that could be interpreted as malpractice. The listing warns that multiple faces, absence of a face or other detected malpractice can result in disqualification.
• Submit the assessment after completion and keep your AMCAT ID available.
• Candidates who clear the assessment will be processed further for the Operations round.

Documents to Carry

The supplied job description specifically requires candidates to have their degree certificates and marksheets. Candidates should carry the relevant educational documents for verification.

As additional preparation advice, candidates may also carry:

• An updated resume.
• A valid photo ID.
• The Candidate ID details received through the registered email.
• The 15-digit AMCAT ID after completing the assessment.

The additional items are recommendations for interview preparation and are not presented as a separate official mandatory checklist in the supplied listing.

Selection Process

The supplied recruitment instructions indicate that candidates must complete registration and the SHL assessment before being considered for further selection. Candidates who clear the assessment will be processed further for the Operations round. The complete sequence of any subsequent interview rounds is not specified.

How to Apply for Infosys BPM Freshers Walk-in Drive 2026

Interested candidates must complete the registration and assessment process before attending the walk-in interview at Infosys BPM in Bengaluru.

1. Register through the Infosys careers job-listing page.
2. Obtain your Candidate ID through the registered email address.
3. Complete the SHL assessment and note your AMCAT ID.
4. Prepare your degree certificates and marksheets.
5. Attend the walk-in interview on 28 October 2026 between 10:00 AM and 1:00 PM.
6. Visit IIPM Infosys Phase 2, Gate No. 1, Electronic City Phase II Industrial Area, Bengaluru – 560100.

Original job listing: Review the supplied Naukri posting for the full recruitment instructions and updates.

Interview Preparation Tips

• Revise basic IT support concepts, including operating systems, VPNs, drivers, Microsoft Office 365 and basic networking.
• Understand the fundamentals of Active Directory and ticketing tools.
• Practise explaining technical problems and solutions in clear, professional English.
• Prepare for basic analytics, English comprehension and email-writing questions in the SHL assessment.
• Complete both the Candidate ID registration and assessment before travelling to the interview.
• Keep your Candidate ID, AMCAT ID, degree certificates and marksheets ready.
• Plan your journey to the Infosys Phase 2 campus and arrive within the specified interview window.
• Never share assessment credentials or personal information with unverified individuals.

These are general interview-preparation suggestions and are not additional official selection requirements from Infosys BPM.

Frequently Asked Questions (FAQs)

1. Is the Infosys BPM Service Desk walk-in open to freshers?

Yes. The supplied job description identifies this as a Service Desk role for freshers, and the job headline lists an experience range of 0–1 years.

2. What qualification is required for the Infosys BPM Service Desk job?

Candidates must be full-time graduates with 15 years of formal education. Degree certificates and marksheets are mandatory, according to the supplied listing.

3. What is the salary for the Infosys BPM Service Desk role?

The salary is not disclosed in the supplied job listing. Candidates can ask the recruitment team about the compensation package.

4. Where is the Infosys BPM walk-in interview taking place?

The interview venue is IIPM Infosys Phase 2, Gate No. 1, No. 40/P-41/P, Electronic City Phase II Industrial Area, Konappana Agrahara, Bengaluru – 560100. Sunik Industries is listed as the landmark.

5. What are the walk-in interview date and timings?

The walk-in interview is scheduled for 28 October 2026, from 10:00 AM to 1:00 PM.

6. Is the Candidate ID and SHL assessment mandatory?

Yes. The supplied recruitment instructions state that both the Candidate ID and SHL assessment using an AMCAT ID are mandatory. Candidates without completed registration and assessment will not be considered for the walk-in interview.

Disclaimer

This article is based on the Infosys BPM job information supplied for this post. Recruitment schedules, vacancies, eligibility criteria and employment details may change. Candidates should review the original job listing and follow the employer’s registration instructions before attending. Use official recruitment channels for registration and verify any assessment link if it fails to open. Publication of this notification does not guarantee selection or employment.