CSC Associate Service Desk Analyst Jobs 2026 | Graduate Freshers Apply
CSC Associate Service Desk Analyst Jobs 2026 | Graduate Freshers Apply
CSC is hiring Associate Service Desk Analysts (TechOps Engineer) for its Bangalore office. This hybrid opportunity is ideal for graduates who are passionate about IT support, technical troubleshooting, infrastructure operations, and customer service. Candidates looking to begin or grow their careers in IT operations can apply for this exciting opportunity.
As part of CSC’s Global IT Organization, selected candidates will provide both onsite and remote technical support to users across multiple locations. The role offers exposure to enterprise IT infrastructure, Windows administration, Active Directory, Microsoft technologies, ITIL processes, and service delivery operations while working in a collaborative global environment.
| Company Name | CSC |
| Role | Associate Service Desk Analyst (TechOps Engineer) |
| Qualification | Graduate or Equivalent Diploma |
| Experience | Not Specified by Company |
| Eligible Batch | Not Specified by Company |
| Salary | âš4.5â7 LPA (Estimated Market Range) |
| Job Type | Full Time |
| Work Mode | Hybrid |
Role Overview
The Associate Service Desk Analyst will support CSC’s Global IT Service team by providing technical assistance to internal users and clients through onsite and remote support. The role focuses on resolving service desk tickets, troubleshooting infrastructure issues, maintaining service quality, and ensuring customer satisfaction while following ITIL best practices.
This position offers valuable exposure to enterprise IT environments, infrastructure management, Microsoft technologies, Active Directory administration, networking, service delivery, and technical support. It is an excellent opportunity for candidates who enjoy problem-solving and customer-focused technical roles.
Key Responsibilities
- Provide technical support to internal and external teams for operational and technology-related issues.
- Work closely with Service Delivery and Infrastructure teams to resolve technical issues.
- Identify system gaps, recurring issues, and improvement opportunities.
- Investigate and resolve complex technical problems.
- Monitor operational metrics and ensure SLA compliance.
- Follow ITIL best practices for service management.
- Participate in rotational shifts and on-call support activities.
- Implement monitoring and alerting solutions to improve system performance.
- Perform debugging and root cause analysis of reported issues.
- Create and maintain Service Desk procedures and end-user documentation.
Required Skills & Eligibility
- Graduate degree or equivalent diploma.
- Strong customer service and communication skills.
- Knowledge of Windows Operating System.
- Experience with Microsoft Office and Microsoft Exchange.
- Knowledge of Active Directory account management.
- Basic understanding of networking, messaging, and infrastructure troubleshooting.
- Understanding of documentation and implementation processes.
- Self-motivated with strong problem-solving abilities.
- ITIL certification or willingness to obtain one.
- Willingness to work in rotational shifts.
- Strong analytical mindset with eagerness to learn new technologies.
Salary Insights
CSC has not officially disclosed the salary package for this role. Based on current market standards, candidates in similar Associate Service Desk Analyst positions may expect approximately âš4.5â7 LPA. This estimate is provided only as a market reference and should not be considered the official compensation offered by the company.
Why This Role Is a Good Opportunity
This opportunity allows graduates to gain enterprise-level experience in IT support, infrastructure operations, service delivery, Active Directory administration, Windows troubleshooting, networking, and ITIL-based service management. The experience gained in this role can open future career opportunities in System Administration, Cloud Support, Infrastructure Engineering, Technical Support, and IT Operations.
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How to Apply for CSC
- Click the Apply Now button below.
- Visit the official CSC Careers website.
- Review the complete eligibility criteria and job description.
- Update your resume with your education and technical skills.
- Complete the online application form.
- Submit your application and wait for further recruitment updates.
Q1. Who can apply for the CSC Associate Service Desk Analyst role?
Candidates with a graduate degree or equivalent diploma who possess good communication skills and basic knowledge of Windows, Active Directory, networking, and IT support can apply.
Q2. What is the expected salary?
CSC has not officially announced the salary. Based on current market standards, similar roles generally offer around âš4.5â7 LPA.
Q3. Is this a remote, hybrid, or office-based role?
The official job posting states that this is a Hybrid position based in Bangalore. Candidates should also be willing to work rotational shifts.
Continue building your technical support, networking, Windows administration, and troubleshooting skills while preparing for interviews. Visit our website regularly to stay updated with the latest IT support, service desk, and graduate job opportunities.