Wesco Hiring Freshers 2026 | Associate Engineer Support Jobs for Engineering Graduates
Wesco Hiring Freshers | Associate Engineer – Support
Introduction
Wesco is hiring fresh graduates and early-career professionals for the position of Associate Engineer – Support. This is an excellent opportunity for candidates interested in IT Infrastructure, Network Support, Technical Support, Service Desk Operations, Audio Video Support, and IT Operations. Candidates looking to build a career in networking and infrastructure support are encouraged to apply.
Wesco Hiring Freshers â Associate Engineer – Support
| Details | Information |
|---|---|
| Company Name | Wesco |
| Job Role | Associate Engineer – Support |
| Qualification | Bachelor’s Degree – Engineering |
| Eligible Batch | 2024 / 2025 / 2026 |
| Salary | As Per Industry Standards |
Job Description
As an Associate Engineer â Support, you will manage service support to end user customers.
You will respond to application and network infrastructure support inquiries via phone, email, and ticketing system.
You will be responsible for troubleshooting of ethernet networking problems in accordance with Service Level Agreements (SLA).
Responsibilities
- Monitor IT infrastructure and applications using monitoring tools to identify and respond to alerts in a timely manner.
- Handle support tickets through ticketing tools, ensuring proper documentation, tracking, and resolution.
- Provide initial troubleshooting for issues related to IT support, audio video, basic networking, and applications.
- Follow SOP-based processes to ensure standardization and compliance with organizational guidelines.
- Ensure all responses and resolutions meet defined Service Level Agreements (SLAs).
- Escalate unresolved or complex issues to the appropriate L2/L3 teams within defined timelines.
- Maintain clear and effective communication with users regarding issue status and resolution.
- Utilize customer-facing and internal documentation such as troubleshooting guides, flowcharts, training materials, and FAQs for efficient problem resolution.
- Troubleshoot flowcharts, training materials and FAQs to ensure consistent customer experience.
- Communicate with engineering, applications engineering, technical services, and quality assurance divisions of any problems, software bugs or emerging customer needs.
- Delivers an exceptional level of customer service providing infrastructure support.
- Accurately prioritizes, categorizes, tracks and logs calls, tickets, incidents, etc. following client or internal tracking protocols.
- Handles support cases, including troubleshooting of audio, video, and ethernet networking problems.
Qualifications
- Good understanding of IT systems, networking, and applications.
- Bachelor’s Degree – Engineering.
- Minimum 1-3 years of experience supporting network and AV operations.
- Network routing & switching.
- Ability to apply principles, theories, and concepts, as well as knowledge of related networking/AV disciplines.
- Possess a customer-centric mindset.
Required Skills
- IT Infrastructure Support.
- Network Support.
- Ethernet Networking.
- Network Routing.
- Network Switching.
- Application Support.
- Audio Video Support.
- Service Desk Operations.
- Ticketing Tools.
- SLA Management.
- Incident Management.
- Troubleshooting.
- Customer Support.
- Documentation.
- IT Systems.
Work Mode
- Hybrid
Eligibility
- Bachelor’s Degree – Engineering.
- Understanding of IT systems, networking, and applications.
- Customer-centric mindset.
Frequently Asked Questions (FAQs)
1. What is the role offered by Wesco?
Wesco is hiring for the Associate Engineer – Support position.
2. What qualification is required?
Candidates must have a Bachelor’s Degree in Engineering.
3. What skills are required for this role?
Networking, IT Support, Ethernet Troubleshooting, Routing & Switching, Audio Video Support, and Service Desk Operations.
4. What are the key responsibilities?
Infrastructure monitoring, ticket handling, troubleshooting, SLA management, escalation handling, and customer support.
5. What is the work mode?
This role follows a Hybrid work model.
6. What is the salary offered?
The salary is As Per Industry Standards.
