Qualitest Hiring Freshers 2026 | Service Desk Engineer Opportunity

Qualitest Hiring Freshers | Service Desk

Introduction

Qualitest is hiring fresh graduates for the Service Desk role. This opportunity is ideal for candidates interested in IT Support, Desktop Support, Hardware Troubleshooting, Software Installation, Network Administration, and Infrastructure Support. Candidates looking to build a career in IT operations and technical support can explore this exciting opportunity.

Qualitest Hiring Freshers – Service Desk

Job Description

♣ We are looking to hire a desktop support engineer to assist our employees with computer hardware and software issues. You will be required to work from office and assist with hardware installations, software installation\upgrades, systems integrations, and basic IT-related issues.

♣ You will have the opportunity to provide high-value IT services and leverage our leading-edge technology portfolio in our global network.

♣ If you thrive in a dynamic, collaborative workplace, Qualitest provides an environment where you will be challenged and inspired every single day. And if you relish the freedom to bring creative, thoughtful solutions to the table, there’s no limit to what you can accomplish here.

Key Responsibilities

• Act as the central communication point for Design, Maintain and Communicate the service support plans in IT Team.
• Communicate the business impact of major incidents and prioritize based on business impact to the client.
• Assess the impact of changes to systems, applications and infrastructure to determine requirements.
• Configure and solve – DHCP, DNS, various network devices and services.
• This is a hands-on role where significant participation and escalated support activities are expected including highly technical problem solving and Supporting day-day operations of Server environment.
• Includes proactive monitoring and management of the systems and utilize available monitoring tools.
• Escalate Issues to software vendor specific for Technical Support.

Requirements / Skills

• To ensure success as a desktop support engineer, you should have extensive knowledge of home and office systems, good problem-solving skills, and high-level interpersonal skills.
• A top-class desktop support engineer provides fast and effective support for clients experiencing basic hardware and software issues.
• Proficient in working with high availability environment along with alignment to process (ITIL).
• Love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies.
• Ambitious individual who can work under own direction towards agreed targets/goals and with creative approach to work.
• Intuitive with an ability to manage change and proven time management.
• Proven interpersonal skills while contributing to team effort by accomplishing related results as needed.
• Up-to-date in technical knowledge by attending educational workshops, reviewing publications.
• Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals.
• Knowledge of popular operating systems, software applications, and remote connection systems.
• Ability to solve complex hardware and software issues.
• Excellent interpersonal skills.
• Good written and verbal communication skills.

Roles & Responsibilities

• Responding to client support requests.
• Contacting clients to find out the nature of the problem.
• Traveling to the client’s location or connecting via a remote link.
• Troubleshooting hardware and software issues.
• Installing and maintaining hardware and computer peripherals.
• Installing and upgrading operating systems and computer software.
• Troubleshooting networking and connection issues.
• Advising on software or hardware upgrades.
• Providing basic training in computer operation and management.

Technologies & Knowledge Areas

• DHCP
• DNS
• Server Environment Support
• Network Devices & Services
• Operating Systems
• Remote Connection Systems
• ITIL Process Framework
• Agile Methodologies
• Computer Hardware Systems
• System Monitoring Tools

Frequently Asked Questions (FAQ)

1. What role is Qualitest hiring for?
Qualitest is hiring for the Service Desk role.

2. What qualification is required?
Candidates with a Bachelor’s Degree can apply.

3. Which batches are eligible?
2024, 2025, and 2026 graduates can apply.

4. What are the key technologies mentioned in the job description?
DHCP, DNS, Server Environment Support, Operating Systems, Network Devices, ITIL Framework, and Agile Methodologies.

5. What type of work will candidates perform?
Candidates will work on desktop support, hardware troubleshooting, software installation, networking support, client issue resolution, and IT infrastructure support.